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Personal Data

  • If you provide personal information to Haihang s.r.o., we undertake to use them only for the purpose of sending a customer card or advertisement.
  • Upon request, we will delete your data immediately.
  • Personal data will only be processed by Haihang s.r.o. and will not be passedon to a third party.

Complaint

  • In the event of a complaint, please download the Complaints Procedurehh 2018.
  • Then you can contact us via the contact form on the contact page or by email: nebo na email: info@haihangcenter.com

THE COMPLAINT PROCEDURE CODE HAIHANG s.r.o.

I. ARTICLE PREVENTION

  • Paragraph 1: When selecting the goods, the selected type and size of the product must match the customer’s needs. Before purchasing the product, the customer will take into account the purpose of use, design, material composition and method of care of the goods. Only goods well chosen in terms of function, assortment and size are prerequisites for the fulfillment of the utility value and purpose of the use of the goods
  •  Paragraph 2: Throughout the period of use of the goods purchased, it is necessary for the customer to pay sufficient attention to the basicrules of using the goods. In particular, it is necessary to consider all factors that adversely affect the full functionality and service life of the product, such as: excessive use of the product, use of the product for improper use.
  • Paragraph 3: Another necessary condition for maintaining the good condition of the goods and their functionality is their regular maintenance. It should be remembered that incorrect, inadequate or inadequate maintenance of the goods substantially shortens its full functionality and service life. Haihang provides its customers with the information sheet and other information materials with sufficient information to properly care for all types of goods sold.

ARTICLE II

BASIC CONDITIONS OF COMPLAINT

  •  Paragraph 1: If the product is defective within the warranty period, the customer is entitled to claim this defect.
  •  Paragraph 2: Defect means a change (properties) of goods that is caused by the use of inappropriate or poor quality material, non-compliance with technology or inappropriate technology, or inappropriate constructional design.
  • Paragraph 3: A change in the characteristics of goods that arose during the warranty period due to its detrition, misuse, inadequate or improper maintenance due to natural changes in the materials from which the goods were made of as a result of any damage by the user or third person or other inappropriate intervention.
  •  Paragraph 4: If the customer applies the right to a defect in the goods sold properly, the claim, including the removal of the defect, will be settled without undue delay, no later than 30 days after the date of claim submission (if Haihang does not agree with the customer on a longer period of time). The Haihang sales manager or other competent Haihang employee is definitely responsible for handling the complaint.
  •  Paragraph 5: Refunds are available within 10 days of the date of receipt of the purchased goods. We accept this option if the goods are still packed, the price tag and the label are undamaged, not washed, not worn, there is no sign of wear and tear.
  • Odst. 6: It is appropriate to present goods to claim complete, cleaned, dry and hygienically safe. If goods are presented in a hygienically unacceptable condition (dirty, wet, moldy, etc.), the complaint will be resolved immediately by rejecting it.
  •  Odst. 7: Due to the hygiene decree, you can not exchange or return purchased lingerie, socks.

ARTICLE III

PLACE AND METHOD OF APPLICATION OF THE COMPLAINT

  • Paragraph 1: Customer may request to claim at Haihang Center. The customer requests to claimpersonally or by post. The purchase of the Haihang claimant’s goods is best demonstrated by the purchase receipt or by any other appropriate means.
  • Paragraph 2: The head of the shop or his authorized representative is required to give the customer a confirmation of the time at which the complaint was made, inform the customer of the subject of complaint and the manner in which the claim will be resolved – based on the customers needs (the opening of the claim), when and how the complaint was dealt with and in case of rejection of the complaint is obliged to inform customers of the reason of rejection (termination of the complaint procedure).

ARTICLE IV

LHŮTY PRO UPLATNĚNÍ REKLAMACE

  • Paragraph 1: The right to request a claim must be claimed within twenty-four months after the receipt for the purchased subject was issued. It is imperative to use the complaint without undue delay as soon as the defect has occurred. Any delay in the continued use of the goods may result in the deterioration of the defect and the deterioration of the goods or make it impossible to make an objective assessment of the actual causes of the current condition of the goods and may be the reason for the rejection of the complaint.
  • Paragraph 2: The warranty period can not be confused with the durability of the goods, that is, the period during which the goods can withstand due to their properties, the purpose and the differences in the intensity of their use, when properly used and properly treated, including maintenance. The warranty period is a general administrative time that has no direct connection with the normal service life of the particular product.

ARTICLE V

REMOVABLE FAULTS

  • Paragraph 1: Removable defects are defects that can be repaired without affecting the appearance, function and quality of the goods.
  • Paragraph 2: In the event of a defect being removable, the customer has the right to requestthe puchased goods to be repaired free of charge, duly and properly. Haihang is required to remove the defects without undue delay, but no later than within 30 calendar days of the date of the claim.
  • Paragraph 3: If the fault is disproportionate due to the nature of the defect, the customer may request the exchange of goods (at the customer’s request, it may be exchanged for any goods). If the replacement of the goods is not possible, the customer may withdraw from the contract or demand a reasonable discount on the price of the goods.
  • Paragraph 4: In the event of a defect being removable, the customer has the right to exchange the goods (on customer’s request can be exchanged for any goods) or to withdraw from the contract if the customer can not properly use the purchased goods after repair or for more removable defects. Re-occurrence of a defect after repair is the case if the same defect, which has been removed at least twice in the warranty period, occurs for the third time. There is a greater number of defects in the goods if at the same time there are at least three removable defects at the time of the warranty claim.

ARTICLE VI IRREPARABLE DEFECTS

  • Paragraph 1: An irretrievable defect is considered to be a defect that can not be eliminated or its removal is not effective, taking into account all relevant circumstances.
  • Paragraph 2: If the defect is irreparable, which means that the purchased goods can notbe properly used as non-defective goods, the customer has the right to: – request the replacement of the goods for a new goods without defects (at the customer’s request can be exchanged for any goods) or withdraw from the purchase contract.
  •  Paragraph 3: Where the case of an irremovable defect not preventing the proper use of the goods (eg aesthetic defects) and the customer does not require the exchange of goods, is customer entitled to request a reasonable discount on the purchase price or may withdraw from the contract. Discounting takes into account the nature of the defect, the degree and method of wear and tear of the product, the length of its use and the possibilities for its further use. The Complaint Procedure Code was drafted in accordance with the Act No. 89/2012 Coll., The Civil Code and the Act No. 634/1992 Coll., On Consumer Protection.

Haihang s.r.o.